Pizza Hut Trainee Operations Manager 12 month plan Essay

Pizza Hut Trainee Operations Manager 12 month plan - Essay Example The company has more than 6,000 outlets in the US alone and operates in more than 90 countries across the world. Over the past years, the company has attained customer loyalty due to relentless innovation, high quality product and excellent customer service. The mission of Pizza Hut is to provide courteous services. The company offers a safe working environment, rewarding careers that have both growth and development opportunities (Mishra 2009). The operations manager will be tasked with ensuring all the activities of the outlet operations manager designate will be required to meet the customer expectations through ensuring all activities related to the preparation and serving of prepared foods meet the established standards. The operations manager must be able to achieve high customer satisfaction, meet the sales and profitability goals and also ensure high motivated workforce (Storey 2007). The manager will also be expected to coach the subordinates and ensure the health and safety procedures are followed in the workplace (Blyton and Turnbull 1992). Job advertising Job title: operations manager designate Reporting to: General Manager Company: Pizza Hut Industry: Restaurant chain Salary: Negotiable Role: The jobholder will oversee the day to day operations of the restaurant and work closely with stakeholders in order to ensure high quality services, excellent customer service and innovative dining concept for the target market. The operations manager must have hands on skills in order to effective meet the performance benchmarks and ensure continuous improvement in operations. Job responsibilities Manage day to day operations including ordering of stock, portion allocations, procurement of raw materials and ensure accountability of utilization of the stocks. Prepare daily, weekly, monthly and annual operation reports including the staff plans, stock control plans and sales reports. Ensuring that the restaurant meet key performance indicators such as sales leve l, profitability and cost control indicators. Work closely with the management in planning advertising and marketing plans for the restaurant. Work with subordinates such as chefs to plan menus that are popular with loyal customers. Ensure that all the subordinates follow and adhere to Pizza Hut health and safety standards and policies in the workplace. Manage and direct teams in order to ensure the efficient flow of work processes and activities in the company. Handle customer complaints in a timely manager and deals with suppliers to ensure no stock outs in the company. Train, develop, and motivate the subordinates towards attainment of the performance targets. Supervision of employee shifts such as kitchen staff, waiting staff, food preparation staff and cleaning staff. perform any other duties as assigned by the General Manager. Qualifications and experience A minimum of a Bachelors degree in operations management. Minimum of 1 year work experience in similar position or relevan t sector. Attentive to fine details. Courteous and excellent communication skills. Strong leadership skills and interpersonal skills. Strong understanding and skills in cost control, menu planning, and inventory management. Candidate interviewing The company will recruit both from the internal and external market. All subordinates interested in the position will be notified about the job opening through e-mails and a post in the company website. In addition, in order to encourage new talent in the company, a job advert will be placed in the daily newspapers so that external candidates can apply for the job. The interested applicants will be required to apply the job by sending an application letter to the manager in charge

Week #8 Learning Activity Essay Example | Topics and Well Written Essays - 250 words

Week #8 Learning Activity - Essay Example Small businesses can use innovation to develop competitive advantages by being open to changes in HR practices and policies and by developing new ways of customer engagement. Whether there is a recession or not, small businesses grapple with the usual problems of limited capital and high demand for dedicated and talented employees. In order to attract or maintain talent, small businesses can offer alternative work arrangements, such as reduced work hours or flexible work schedules (Woods). Such arrangements are appealing to employees with children or who simply want more work-life balance. These are considered innovations when compared to traditional companies’ fixed office hours and 5-day work schedules. Apart from these HRM changes, small businesses can also use innovations in customer engagement for purposes of attaining social responsibility and brand promotion. Participating in social events, including contests, are good ways of improving brand awareness (Branson; Saylor Foundations 29). Moreover, promoting social awareness through discussing the social benefits of the product in community events is also an innovation that is less expensive than TV and print advertisements (Branson). These are innovations because they are not limited to traditional marketing promotions and communications. Small businesses have the advantage of introducing simple, but equally effective and efficient, innovations because they directly communicate with consumers more frequently than the decision-making executives of multinational corporations. As a result, small business owners can easily determine what customers want and develop what they can start (or stop doing, if applicable) to satisfy changing consumer needs. Woods, David. â€Å"Small Businesses Introduce Innovative HR Practices in Response to the Recession.† HR Magazine, 24 Sept. 2009. Web. 2 July 2014.